Log in to My FamiPort → Select “Indonesia Shipment” → Connect to DYL shipping platform → Print the shipping label at FamilyMart → Attach it to the parcel → Hand it to the store staff.

Yes, all parcels have to be sent via FamilyMart convenience stores.

Yes, but shipment details must be filled in correctly to avoid issues.

Sender: Name, Address, NIK, Passport Number, E-PMI Number, Phone, Email (optional) Recipient: Name, Address, ID Number (Resident/Passport Number for Non-Resident), Phone

Yes. Please pack properly (bubble wrap for fragile items, seal liquids, keep box intact). ⚠️ DYL is not responsible for damage or irregularities caused by incomplete packaging.

Weight: Standard limit is 3 kg ; Size: Longest side ≤ 45 cm; Length + Width + Height ≤ 105 cm (based on DYL’s actual measurement)

Allowed: Clothing, cosmetics, skincare, food (including health supplements), home appliances, daily necessities. Prohibited Flammable products, drugs, firearms, explosives, live animals/plants, fresh food, securities, cash, valuables. ⚠️ If unsure, provide product photos and details to customer service first.

Flammable materials, drugs, firearms, explosives, live animals and plants, fresh food, securities, cash, and valuables.

Within D+3 days. Please check “Track Your DYL shipment” for details.

Yes. Please contact support via the DYL shipping platform.

An SMS reminder will be sent. If the parcel is not dropped off within D+3 days, the order will be cancelled and you must place a new order.

The fee is based on the delivery region. Enter the address when creating the order in the app, and complete payment at FamilyMart when dropping off.

Not necessarily. However, we recommend joining to enjoy more member benefits/functions on the DYL shipping platform.

Log in and go to “My Account Profile” to update your contact details.

Stay tuned.

7–14 working days. Delivery time may vary depending on shipment date, flight arrangements, customs clearance, and destination delivery conditions. It may also be affected by national holidays or flight scheduling. The actual delivery time is subject to final operations.

Select “Track Your DYL Shipment” in the DYL shipping platform, or enter your tracking number in the official LINE account to inquire with online customer service.

Please refer to the “Cross-Border Shipping Terms & Conditions”. Compensation is not provided under the following circumstances: poor packaging, damage to fragile items, food spoilage, customs inspection or detention, incorrect information, or false declaration. For other cases, please contact the official LINE within 30 days from the original date of shipment dispatch.

The maximum compensation per shipment is USD 60 (or equivalent value).

If the shipment does not meet the project qualifications (false declaration or exceeding the tax-free threshold), any additional duties or taxes must be borne by the recipient.

Please refer to the “Cross-Border Shipping Terms & Conditions”. All international cargo shipments are subject to customs clearance and may be detained, returned, or face other irregularities. The sender is liable for any resulting issues.

You can click “Support” in DYL shipping platform or add the official LINE account (ID: @dyil). Service hours: Monday to Friday, 09:30 – 17:30 (excluding national holidays).